Returns
our goal is to guarantee the maximum satisfaction of our customers, giving the possibility to return the purchased products.
RIGHT OF WITHDRAWAL
If the customer is not satisfied with the product or if he has received products that do not conform to what he ordered, he can return his purchase within 10 working days of delivery of the product. The right of withdrawal can only be exercised by the invoice holder, not by other people who have received the delivery. The return of products is subject to acceptance of the product by RCM Srl. To make a return, the customer must contact customer care providing the following information
Name and surname
no. order
reference
Reason for the return
He will then send the product to rcm srl.
The shipping address is:
rcm srl
CA: Mr. paolo corti
Via perugino, 2
24068 - seriate (bg)
Returns of items purchased will not be accepted unless the above procedure has been completed.
Conditions for accepting the return
To accept the return we must verify that the product has not been used and that it has not undergone any type of damage or alteration. Returned products must be shipped no later than 10 days from the date of delivery of the order in their original packaging or, if damaged, in packaging of equivalent size and strength. We will refund the return only if all the aforementioned conditions have been met. Transportation and handling costs will not be refunded.
Return shipping costs
In the event that you intend to withdraw from a purchase, the shipping costs for returning the product are charged to the customer. Even in the event that a product is returned due to a request for definitive return, replacement or exchange because it does not comply with what is requested or due to defects (always relating to unused products) the return costs will be charged to the customer. Once we have verified the nature of the return and accepted the dispute, the costs of returning the product will be borne by rcm srl.
It is not possible to return products purchased in the online shop to shops that distribute the products of
Re-credit of the refund
After we have received the return and checked that all the requirements have been met, we will send a confirmation email to the customer and we will subsequently re-credit the amount paid. When purchasing with a credit card, the time required to view the refund depends on the institution that issued the card.